CRM Operations Executive Marketing Shoreditch

We're looking for a Junior CRM Operations Executive to join our Engagement team and help deliver Chip's operational, regulatory, and service-related communications. This is a non-marketing role, focused on the technical set-up and smooth running of customer communications in Braze.

You'll support the CRM Operations team in building, testing, and sending messages, making sure everything goes out on time, to the right people, and in line with compliance requirements. You'll also help monitor live automations, keep our customer data clean, and learn how to troubleshoot issues in Braze with the guidance of senior team members.

This is a great opportunity to build deep expertise in CRM Operations at one of the UK's fastest-growing fintechs.

What you can expect to be doing:

• Assist in building and deploying non-marketing communications in Braze.
• Support the set-up and QA of live automations.
• Help maintain clean, accurate data attributes and events in Braze.
• Work with Operations, Product, Compliance, and Data teams to deliver requirements.
• Monitor deliverability and flag issues to the team.
• Learn to troubleshoot technical problems and support incident escalations.
• Gain exposure to Braze tools, integrations, and governance processes.
• Support colleagues by sharing best practice as your expertise develops.

What we're looking for:

• Some experience using a CRM or marketing automation platform (Braze experience a strong plus).
• Interest in CRM operations, customer communications, and technical problem-solving.
• Comfortable working with data and learning technical concepts (attributes, events, triggers).
• Strong attention to detail and commitment to accuracy.
• Ability to work collaboratively across teams and functions.
• Curious, quick learner with a proactive approach.
• Exposure to query or scripting languages (SQL, JSON, Liquid) a plus, but not essential.
• Keen to grow into a Braze-certified expert.

What we're really looking for:

Someone with a genuine interest in Chip and is excited about being part of a fast-growing company and our mission to build the investment super app of the future.

We want a real person, with interests outside of work, to join our team. You could be a dancer, a gamer, a musician, a parent, a hockey fan, or even that one person that still writes Twilight fan-fiction. Doesn't matter to us.

We are an equal-opportunity employer and value diversity. We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion.

Working Hours

• Monday to Thursday: 9:00 AM - 6:00 PM
• Friday: 8:00 AM - 4:00 PM

PERKS

• £35,000 - £45,000 per annum
• Discretionary Performance-Related Bi-Annual Bonus
• Workplace pension scheme
• Private medical insurance
• Employee Assistance Programme
• Cycle to work scheme
• Season ticket loan
• Free ChipX subscription
• 28 days holiday plus bank holidays
• Annual training budget
• £30 per month Chip Fitness Benefit
• Company laptop
• Opportunity to have a huge impact on our product

Our Interview Process:

1. Video screen with someone from our Talent team
2. Video interview with the hiring manager
3. Short take home task
4. Final interview with SVP of Growth