CRM Creation & Innovation Manager, Paddy Power

Overview

We're looking for a CRM Creation & Innovation Manager to join our CRM Team at Paddy Power, part of Flutter UK & Ireland. Reporting to the Head of Customer Experience and CRM, the key purpose of this role is to lead the team creating all of Paddy Power's CRM communications for UK and Ireland, from personalised emails to real time push messages. The successful candidate will be responsible for the management and development of four talented, creative CRM Executives. They will work closely with the other CRM Managers, Commercial, Studio and Brand teams to bring the brand's personality and tone of voice to life. They will also work with the Marketing Data Manager to access and link to data required to drive personalised and dynamic content. They will collaborate closely with their counterparts in Betfair and Sky Betting & Gaming to share findings, apply best practice and support the CRM team in creating a centre of excellence for the creation of innovative and effective streamlined customer communications.

Responsibilities

• Manage a team to create and execute CRM communications in the UK, & Ireland.
• Working closely with the CRM Planning team on the development of new ideas and the art of the possible
• Lead workload planning process, delivering all scheduled work to agreed SLAs.
• Proactively monitor the quality and reliability of content post build
• Establish a strong relationship with the CRM team, Planning team and Creative Studio.
• Lead a team of CRM Executives developing work plans which align to the team goals, helping them devise personal development plans and providing ongoing guidance and support.
• Deliver case studies and presentations to share knowledge and raise the profile of the team across the marketing department and wider business
• Regularly sharing plans and learnings with the Betfair and Sky Betting & Gaming teams to see what can be reapplied across brands.
• Champion culture of continuous improvement, role modelling the use of all available marketing technology to drive continuous improvement.
• Work with the Head of Paddy Power CRM to pilot the use of new technology and approaches e.g. on Moveable Ink to optimise campaigns and roll out across teams as appropriate.
• Seek opportunities for automation and scale, co ordinating a breadth of teams to implement.

Qualifications

• Highly organised and focused, with the ability to work at a fast pace, whilst still showing meticulous attention to detail and excellent project management skills.
• Extensive experience of building and executing email and other digital communications with an understanding of marketing best principles such as personalisation.
• Ability to understand the implementation of sophisticated customer segmentation.
• Excellent stakeholder management.
• Collaborative, with ability to build strong relationships with both brand and Customer Marketing teams.
• Ability to edit HTML and QC the coding of others to a high level.
• Experience working with ESPs such as Adobe Campaign or Bloomreach.
• Experience of leading and developing a team.

Benefits

• Flexible ways of working - home or office, it's your choice!
• £1,000 learning fund
• Unlimited holiday
• Twice-yearly bonus (with part of it guaranteed!)
• Pension contribution scheme
• Private healthcare
• Access to thousands of Udemy courses
• Invest via the Company Sharesave Scheme
• 16 hours paid volunteering time per year