Critical Environments - Process & Standards Manager

Overview

London, England, United Kingdom

Critical Environments - Process & Standards Manager

Yondr is a disruptor. We challenge convention and simplify complexity. A global developer, owner operator and service provider of data centers, we deliver complex data center capacity needs for the world's largest tech companies. Our exponential growth sees us looking for extraordinary people to help accelerate us towards our vision: a tomorrow without constraints.

About the Role: The Process & Standards Manager is responsible for designing, implementing, optimising, and governing business processes that support operational excellence. This role ensures that workflows across the organisation are efficient, compliant, scalable, and aligned to strategic objectives. The Process & Standards Manager partners with stakeholders across functions to drive continuous improvement, streamline operations, and enhance service delivery.

Key Responsibilities

• Process Design & Improvement: Develop, document, and maintain end-to-end business processes, standards, and workflows. Conduct process mapping, gap analysis, root-cause assessments, and failure-mode analysis. Identify opportunities for process optimization, automation, and standardization.
• Governance & Compliance: Establish process controls and audit mechanisms to ensure compliance with internal policies and external standards. Monitor process performance and ensure alignment with regulatory, operational, and quality requirements. Maintain a centralized repository of processes, templates, and governance documentation.
• Cross-functional Collaboration: Work with CEM leads, operational teams, leadership, and subject-matter experts to gather requirements and translate them into well-defined processes. Facilitate workshops, training, and onboarding sessions to embed process literacy across the business. Act as a liaison between functions to resolve process friction and improve cross-functional workflows, including across Security, HSQE, Commercial, and Site Operations.
• Project & Change Management: Lead or support process-related projects, including transitioning from legacy workflows to new methodologies or systems. Develop change management plans and support communication and stakeholder engagement. Track project outcomes, ensuring benefits are realized and sustained. Ensure training is delivered across functions as part of a structured product deployment process.
• Data & Performance Insights: Analyse existing data trends to establish metrics that measure process effectiveness-such as KPIs, SLAs, and efficiency indicators-with the goal of fostering continuous improvement. Analyse performance data and deliver actionable insights to decision-makers. Support reporting on process maturity, risks, and improvement opportunities.

Qualifications and Experience

• A bachelor's degree in engineering, information systems, or similar; relevant experience preferred.
• 3-5 years' relevant experience in CMMS administration and setup: Includes experience configuring, administering, maintaining CMMS modules.
• Good knowledge of standard practices in facility management and operations.
• Knowledge of change management processes, version control, and configuration updates.
• Experience with mobilization and implementation of CMMS or similar applications.
• Good understanding of the daily (operational) business of critical environments.
• Experience in project management functions, excellent communication, and collaboration.

Skills and Experience

• At least 10 years' experience in engineering operations, including critical environments
• Ability to programme-manage multiple tasks
• Excellent IT skills, including MS Office, Planner, Visio, and AI tools
• Excellent communication and listening skills

Yondr is committed to fostering a welcoming, safe and inclusive work environment. We provide support through our benefits, which are inclusive of all backgrounds.