Crisis Management Coordinator

Global organisation delivering 24/7 emergency response, medical assistance, travel risk and security support services to clients worldwide.

Responsibilities

Crisis Management Coordinator

Location: Central London

Salary: around £30,000 per annum depending on experience

Ref: 5517M

Main duties

Provide 24/7 monitoring of global events and coordinate effective emergency responses for clients by managing and triaging crisis situations from the operations centre.

The role

• Monitor global events and identify potential medical, security, political, or natural disaster incidents affecting clients
• Coordinate and manage emergency responses
• Act as the primary point of contact for clients during assigned shifts, handling emergency calls and requests
• Triage incidents and escalation to appropriate internal teams or external partners
• Support operational planning and assist managers during live crisis or major incident responses
• Maintain accurate case records, documentation, and updates within internal systems
• Liaise with third party providers and support services to organise assistance, evacuations, or risk solutions for clients

Candidate's Profile

• Strong communication skills, including handling senior clients professionally
• Ability to remain calm and effective in high pressure situations
• Excellent attention to detail for accurate reporting and case management
• Proactive approach with good decision making and prioritisation skills
• Ability to work well in a team and within a fast paced operations environment
• Flexibility to work rotating shifts, including nights and weekends
• Experience working in an operations centre, medical qualifications, and/or a second language (French, German, Spanish, Mandarin or Arabic) are desirable but not mandatory

between £30,000 per annum and £32,500 per annum depending on relevant experience