Crematorium and Cemeteries Officer

We are pleased to offer an exciting opportunity for a dedicated and compassionate individual to join our customer-focused Bereavement Services team as a Crematorium and Cemeteries Officer.

This role is integral to the delivery of high-quality bereavement services across our borough, including Woodlands Cemetery and Crematorium, Robin Hood Cemetery and Crematorium, and Widney Manor Cemetery. We are seeking a professional who demonstrates empathy, a commitment to excellence in customer service, and the ability to work within a legislative framework.

As a Cemetery and Crematorium Officer you will be responsible for:

• Delivering all aspects of bereavement services, including burials, cremations, interment and scattering of cremated remains.
• Ensuring cremators and associated equipment are operational and prepared for daily use.
• Supporting non-statutory duties such as memorial installation, removal, and the return of memorials to bereaved families.
• Liaising with funeral directors, Ministers, memorial suppliers, and other stakeholders to ensure services are delivered to a high standard and in accordance with legal requirements.
• Maintaining robust audit procedures to safeguard records and data.
• Keeping up to date with relevant legislation, industry regulations (Institute for Cemetery and Crematorium Management, regulations of Federation of Burial and Cremation Authority), internal processes and Council policies.

To succeed in the role, you will have:

• GCSEs in English and Mathematics at Grade C/4 or above.
• A willingness to undertake and successfully complete the Crematorium Operators Test (TEST scheme) or equivalent within 12 months.
• Experience in a customer-facing role with a strong focus on delivering high-quality service.
• The ability to interpret and apply legislation, regulations, and policies accurately.
• Initiative and the ability to work independently with minimal supervision.
• An understanding of bereavement and its impact, with the ability to manage sensitive and challenging situations.
• Previous experience working with bereaved families is desirable, though not essential.

This role requires flexibility to work shifts between 07:30 and 18:00, including occasional unsociable hours to meet service demands. There will be a requirement to be on a rota for weekend call to cover specific cultural burial requirements.

Applicants must also be able to drive, have a driving licence and be a car owner; however for disabled applicants, reasonable adjustments will be made where required.

In return we offer a highly rewarding role where you can be a fundamental part of supporting friends and families at a key moment in their lives. Working for Solihull we also offer:

• Generous annual leave entitlements with the opportunity to purchase up to 10 days additional leave per year.
• A flexitime scheme.
• Access to our Employee Assistance Programme - a 24 hour independent, free and confidential advice and support service.
• Family and carer friendly policies.
• Access to the Local Government Pension Scheme.
• Employee benefits including staff discounts, subsidised travel passes and Cycle 2 Work Scheme.

To apply, please click on the link below. If you would like to have an informal chat about this great opportunity, please contact Wendy Henry, Contract Compliance and Operational support Team Leader at .

Please note, previous applicants need not apply.

Closing date: 22nd February 2026

Please be advised that should we receive a sufficient number of applications, we reserve the right to close this vacancy prior to the advertised closing date. We therefore encourage early submission of your application to avoid disappointment.

Interviews will be held week commencing 2nd March 2026

CV's will not be accepted for this role.

Solihull Council is proud to be an Equal Opportunities Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees - a place where we can all be ourselves and succeed on merit.

Solihull Council has a responsibility for, and is committed to, safeguarding and promoting the welfare of children, young people and adults at risk, and requires all staff and volunteers to share this commitment.

Attached documents
Job description and person specification