Credit Controller: B2B Debt Collection: World Energy Co

Exciting opportunity for an Credit Controller: B2B Debt Collection to join this global Energy company.

This is an exciting time to join this world leading Energy company as it evolves from a traditional Oil & Gas enterprise into a future focused Energy leader. This transformation includes the establishment of a highly successful new Power Trading desk within the Energy Trading team and ventures into cutting edge solutions that address the evolving demands of the Energy sector. These initiatives include advanced Gas infrastructure, LNG technology, effective Energy Storage systems and Green Energy solutions. These innovations create opportunities for exceptionally talented individuals to contribute to the success of this evolution, working alongside some of the industry's top professionals and leveraging the very latest technology.

This is a great opportunity to join the Customer Operations team and work as a Credit Controller for our industrial, commercial, small, and micro business customers. Reporting into the Cash and Collections Manager, you will be responsible for supporting our business' aim to improve our bad debt exposure and achieve collections targets.

• Maximising collections performance through high volume outbound and inbound contact - by phone and email channels
• Delivering strong collections performance for nominated accounts, to reduce and maintain the aged debt position
• Performing account, billing, and payment reviews to enable collection or corrective activity
• Working effectively with customers to reduce debt in a timely manner to meet agreed targets
• Resolving queries, ensuring they are managed efficiently within SLAs to obtain payment from customers
• Engaging with other business areas for support where appropriate to maximise timely dispute resolution
• Conducting Land Registry & other investigative searches to establish liability and manage accounts through to resolution
• Mitigating credit risk and escalating as appropriate to the Cash & Collections Manager
• Conducting ad hoc tasks to achieve monthly collection targets

• Experience of B2B debt collection techniques
• Commercial Utility (Gas/Electricity) experience is desirable
• Good attention to detail, accuracy, and problem solving skills
• Excellent telephone manner, coupled with great interpersonal skills
• Ability to make decisions and perform well under pressure
• High level of commercial awareness
• Highly driven with effective time management skills
• Ability to self manage and take ownership
• Experience in managing high volume collections
• Excellent negotiation and communication skills
• A positive attitude with a desire to learn and develop skills
• A positive, enthusiastic team player with a flexible approach to daily tasks

We believe in equality of opportunity for all job applicants regardless of gender, marital status, race, colour, nationality, ethnic origin, creed or religion, disability, sexual orientation or age.