Credit Controller

Newcastle Upon Tyne - Up to £30,000.00 ()

Location: In person (Newcastle)

Job Type: Full-time

About the Company

At Jellyfish Energy we aim to deliver a simple, fair and transparent solution to energy supply. Built on and driven by a tech and data led approach, we offer direct access to unmatched reporting for both customers and partners.

Currently on an incredible growth journey, we're looking for a personable and motivated Credit Controller to help maintain our strong financial performance while supporting customers with understanding and professionalism.

Why work with us? Scale With Us

As our team and customer base continue to grow, we're looking for people who will embrace opportunities to contribute to innovative solutions and impactful progression at Jellyfish Energy.

Our Culture

Collaborative, innovative and inclusive, Jellyfish Energy strives to create a supportive environment for our team which encourages growth and innovation.

Your Voice Matters

We value ideas and empower everyone to contribute to a meaningful change. Therefore, we regularly offer opportunities for our team to provide feedback on various aspects of life at Jellyfish. Whether it's specific job tasks or broader aspects of our office culture, we ensure that everyone has a voice.

Responsibilities

• Managing a portfolio of customer accounts to ensure timely payment of bills
• Proactively contacting customers via phone, email, and written correspondence
• Investigating and resolving invoice queries and discrepancies
• Working closely with the billing, customer service, and finance teams
• Monitoring aged debt and escalating issues where necessary
• Keeping accurate records of all communications and payment agreements

Qualifications and Experience

• Proven experience in credit control is essential (1 year minimum)
• Strong communication and negotiation skills
• Ability to manage workloads and prioritise tasks effectively
• Comfortable working with financial systems and Excel
• Knowledge of the utilities or water sector is a plus, but not essential
• A team player with a positive and proactive mindset

What's in it for you?

• Salary of up to £30,000.00 depending on experience
• Join a growing company with fantastic progression opportunities