Credit Control Analyst

About the Role

We are seeking a proactive Credit Control Specialist to manage credit risk, collections, and query resolution across a high-value customer portfolio. In this role, you will play a key part in optimizing working capital while driving process improvements and automation to help the team consistently achieve monthly collection targets.

Key Responsibilities

• Lead cross-functional workflows with Sales and Operations to resolve root causes of customer queries, enforcing SLAs to prevent escalations and reduce aged exposure.
• Evaluate account holds and autonomously authorize order releases within designated authority limits, balancing commercial deadlines with financial risk.
• Perform structured financial risk assessments and credit limit reviews for new and existing accounts using third-party data and financial reports.
• Track account balances, ensure adherence to agreed payment terms, and maintain close stakeholder engagement.
• Investigate and allocate unapplied cash promptly to keep sub-ledgers accurate and reflective of real-time credit exposure.

Requirements

• 12+ months of hands-on experience in Credit Control, Accounts Receivable (AR), or Collections.
• Third-level qualification (Certificate, Diploma, or equivalent experience).
• Fluent English with strong written and verbal communication skills.