Credit Control - Collections

Credit Control

Job Description: Collections Specialist (Effies)
We are seeking a detail-oriented and proactive Collections Specialist to join our team. This role will primarily focus on managing collections and reconciliation tasks within the Effies system, with a strong emphasis on manual reconciliations using Excel. The ideal candidate will have excellent communication skills, a keen eye for detail, and the ability to work efficiently in a fast-paced environment. 

Key Responsibilities

• Effies System Management: Utilise the Effies system to manage customer accounts, update payment statuses, and ensure accurate record-keeping of all interactions.
• Outbound Collections: Conduct a minimum of 30 outbound collection calls daily and send follow-up emails to customers, ensuring adherence to agreed payment terms.
• Manual Reconciliations: Perform daily reconciliation of bank accounts, logging all transactions accurately in Excel
• Customer Account Updates: Maintain up-to-date customer balances and payment statuses, ensuring all records are accurate and reflect the latest transactions and conversations.
• Payment Processing: Generate and send card payment links to customers, ensuring timely and secure payment processing.
• Mailbox Management: Respond promptly and professionally to customer queries regarding invoices and payments via email, ensuring excellent customer service.
• Escalation Management: Identify and escalate problematic accounts to the Effies Team for resolution through the appropriate channels.

Key Skills and Competencies

• Proficiency in Excel, with experience in manual reconciliations and data management.
• Familiarity with awards management platforms or working in an collections role for an events company is highly desirable.
• Strong communication skills, both written and verbal, with the ability to handle customer interactions professionally and effectively.

Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.