Creative Operations Lead

Business Unit: Store Support Centre (SSC)

A highly organised, operationally minded project manager with a passion for enabling creative work. You thrive in dynamic, fast-paced environments and excel at connecting people, processes, and priorities. You bring clarity to complex projects and remove blockers for the creative teams. You are detail-oriented, collaborative, and energised by helping teams deliver project on time and within budget.

who we are

The EMEA Brand team's vision is to build an iconic global brand with local relevance. As brand guardians, we ensure lululemon shows up consistently and meaningfully across every channel, campaign, and experience. We fuel business success by connecting our guests to the heart of who we are - our purpose, our values, and our unique brand personality. We bring the performance of our products to life and drive deep brand love, awareness, and demand throughout EMEA.

about the role

This is an exciting opportunity to join a growing team shaping the future of our franchise partners. The Creative Operations Lead supports the end-to-end creative process for priority franchise initiatives ensuring teams are aligned, resources are optimised, and assets are delivered to the highest standard. You'll bridge the local EMEA team and franchise partners, streamline workflows, manage timelines, and safeguard the quality and consistency of franchise creative across all touchpoints. You'll also help improve creative delivery from franchise partners by implementing processes and building strong relationships.

This role reports into the Creative Ops Manager.

what you'll do

• Own the end-to-end operational workflow for franchise creative, from briefing through delivery
• Providing franchise partners with all creative assets from global and regional campaigns
• Manage resourcing across creative teams, identifying capacity gaps and facilitating support through agencies or vendors
• Manage traffic for creative development, ensuring teams have what they need to deliver on time and on brief
• Manage production budgets and partner with external agencies, studios, and creative vendors
• Facilitate smooth communication across stakeholders, keeping teams informed, aligned, and unblocked
• Ensure all franchise partners deliver creative assets with consistent brand experience identity across digital, store and OOH assets.
• Leading weekly creative review meetings with all franchise partners

what you bring

• 5+ years of experience in creative operations, project management, or production, ideally in sports, lifestyle, or premium consumer brands. Either in house or in creative agencies
• Proven experience supporting creative teams in fast-paced, complex environments
• Strong understanding of creative development workflows across design, content and production
• Confident communication and presentation skills to connect and influence across teams
• Experience collaborating with agencies, freelancers, and creative vendors
• Familiarity with project management and asset workflow tools (Jira, Smartsheets and DAM)
• Experience working with franchise partners across different regions

how you show up

• You thrive in fast-paced environments, managing multiple projects with focus and agility
• You connect creativity with operational skills, supporting teams with clarity and structure
• You collaborate with openness and welcome diverse teams from around the globe
• You thrive in high-volume environments, adapt quickly to shifting priorities and enjoy problem solving
• You appreciate the value of exercise or movement

In-person collaboration and connection are important to our culture. Work is performed onsite at our London office, minimum 4 days per week.

Only those applicants under consideration will be contacted. Please accept our utmost appreciation for your interest. Lululemon is an Equal Employment Opportunity employer. Employment decisions are based on merit and business needs, and not on race, color, creed, age, sex, gender, sexual orientation, national origin, religion, marital status, medical condition, physical or mental disability, military service, pregnancy, childbirth and related medical conditions or any other classification protected by federal, state or provincial and local laws and ordinances. Reasonable accommodation is available for qualified individuals with disabilities, upon request. This Equal Employment Opportunity policy applies to all practices relating to recruitment and hiring, compensation, benefits, discipline, transfer, termination and all other terms and conditions of employment. While management is primarily responsible for seeing that Lululemon equal employment opportunity policies are implemented, you share in the responsibility for assuring that, by your personal actions, the policies are effective.

Lululemon is committed to providing reasonable accommodation to applicants with disabilities. If you would like someone from our team to contact you for individualized support, email us at . In your email, please include the position title, the location of the position and the nature of your request.

The use of AI tools, including but not limited to ChatGPT, Microsoft Copilot, Gemini, DeepSeek, or any other AI-assisted software, is strictly prohibited during the interview process. This includes, AI-generated responses, content creation, or any form of automated assistance in live interviews, case studies, technical assessments, or written submissions.

At lululemon, we are committed to privacy, integrity, transparency, and ethical hiring practices. Our commitment to responsible AI ensures that proprietary information is protected and that all hiring decisions are based on an individual's own skills, judgment, and expertise without AI assistance. Any use of AI during the interview process will result in immediate disqualification. Lululemon reserves the right to use AI detection tools to verify the authenticity of candidate responses.