Court usher/ Admin Officer

Court Usher/Administration Officer (AO)

Location: Coventry Magistrates Court, 60 Little Park St, Coventry CV1 2SQ.

Hourly rate: £12.86 per hour.

Office based.

Working Days/Hours: Full Time Monday to Friday - 37 hours per week, 9am 5pm with 30 min lunch break.

Training provided: on the job training; may need to travel to Leamington Spa.

Length of assignment: Temporary position expected to start ASAP and continue until 30 September 2026, with possible extension.

Clearance level: Enhanced DBS (to be applied for by Brook Street upon a successful application).

Key Responsibilities

• Collecting and delivering files and bundles to the judiciary and clerks ensuring they have the necessary papers.
• Providing support to colleagues and judiciary outside of court/hearing times.
• General clerical work, including use of computers and switchboard.
• Operating recording equipment and maintaining records of hearings.
• Sorting and delivering lists of hearings for internal and external notice boards.
• Completing standard forms and drafting acknowledgements, receipting, confirmations, court orders, warrants etc.
• Opening, sorting, distributing and dispatching post; collecting and delivering post from appropriate offices.
• Monitoring stock to ensure court rooms are supplied with relevant forms and stationery.
• Ensuring accurate and complete data entry, checking accuracy against guidelines; handling money such as issuing jury payments and petty cash under instruction.
• Operating office and court equipment - computers, fax machines, scanners, photocopiers, switchboards, franking machines, messaging equipment, tape and video recorders, handling telephone calls.
• Answering standard enquiries and passing messages.
• Preparing rooms for hearings, tribunals, trials, meetings, and clearing the court/hearing room at end of day; using electronic diaries.
• Welcoming parties to court (public, judiciary, juries, solicitors, barristers, police, external agencies); giving information, escorting court users, swearing oaths; calling people into court/hearing rooms in priority order, liaising with Witness Service; answering face to face enquiries; keeping parties informed of changes.

Other Duties

The post holder is required to work flexibly and undertake any other duties reasonably requested by line management which are commensurate with the grade and level of responsibility of this post.

This role is part of the Operational Delivery Profession, which involves working across various departments and agencies to deliver essential services to the public.