Courier Operations Supervisor Multi-Drop (Early Shift)

Courier Supervisor (AM Shift) - Multi-Drop Operations

Location: Crawley
Salary: £35,000 per annum
Hours: Monday - Friday, 04:00 - 13:00

Experienced Courier / Multi-Drop Supervisor Required

We are currently recruiting for an experienced Courier Supervisor to oversee early morning multi-drop delivery operations within a fast-paced depot in Crawley. This is an excellent opportunity for a transport, logistics, or courier professional with proven experience managing multi-drop drivers and parcel distribution.

You will play a key role in ensuring all delivery routes, driver dispatch, and warehouse sortation processes run efficiently, supporting a high-volume courier operation.

Key Responsibilities

Courier & Transport Operations

• Supervise multi-drop delivery drivers to ensure timely departures
• Act as the main point of contact for drivers during delivery routes
• Manage real-time delivery issues, including delays, breakdowns, and failed drops
• Monitor time-critical and premium courier deliveries
• Support loading, dispatch, and route execution when required

Route Planning & Parcel Distribution

• Plan and allocate multi-drop delivery routes for maximum efficiency
• Coordinate daily parcel volumes, trailer arrivals, and dispatch schedules
• Ensure accurate parcel scanning, sorting, and loading processes
• Track performance against strict dispatch deadlines and KPIs

Warehouse & Depot Operations

• Open and secure the depot as a key holder
• Oversee morning parcel sortation for courier deliveries
• Manage workflow across warehouse and dispatch teams
• Maintain a clean, organised, and safety-compliant depot environment

Team Leadership & Driver Management

• Lead and motivate a team of drivers and warehouse operatives
• Promote a hands-on, "lead from the front" management style
• Drive performance across multi-drop delivery targets and service levels
• Encourage strong communication and accountability

Quality, Compliance & Performance

• Carry out parcel quality checks, identifying damages or mis-sorts
• Investigate delivery and routing issues using systems and CCTV where required
• Ensure accurate tracking, reporting, and system updates
• Maintain high standards of health & safety and operational compliance

Continuous Improvement

• Identify opportunities to improve multi-drop routing efficiency and depot operations
• Support ongoing optimisation of delivery performance and customer service levels
• Ensure all deliveries and collections are completed on time

Skills & Experience Required

• Proven experience in a courier, logistics, or multi-drop delivery environment
• Strong understanding of route planning, driver management, and parcel distribution
• Experience supervising multi-drop drivers or transport teams
• Excellent organisational and time management skills
• Confident working in a fast-paced, high-volume courier depot
• Strong communication and problem-solving abilities
• Good IT skills (scanning systems, tracking software, dispatch systems)

Why Apply?

• Join a high-performing courier and logistics operation
• Be part of a fast-paced multi-drop delivery environment
• Opportunity to lead and shape efficient transport operations
• Early shift pattern supporting work-life balance

Apply now for immediate consideration! This is an urgent requirement for an experienced courier / multi-drop supervisor ready to take the next step in their logistics career.