Contracts Manager

A successful Contract Manager will demonstrate a strong desire to manage and lead people implementing KPI and SLA adherence. They must have attention to detail alongside the ability to determine and manage any risks. You will be responsible for accurate setup which will be measured through team QA and revenue assurance measures. Our ideal candidate has previous experience leading a team, data and contract reconciliation. Experience working with both legal and finance functions and is familiar with legal requirements and terms of use.

• Support, monitor and drive team performance in line with SLA's
• Lead the team to process all contract orders and working closely with other teams in the business to ensure they are put through in a timely manner
• Data guardian for the business ensuring accurate capture before contract mobilisation
• Govern and administrate the setting up of new contracts and amending existing contracts on renewal/upgrades to ensure correct billing requirement
• Terminating or suspending customer contracts
• Accurately managing contract terminations and suspensions
• HR line management responsibilities in line with company policies and procedures
• Coordinate ad-hoc projects as required including customer mobilisation
• Resolve complex and non-complex customer queries
• Contract and revenue reconciliations with support from the finance function
• Understand revenue and cash impacts of team outputs

Essential (attributes required for candidate to be considered)

Desirable (attributes can be trained or developed)

• Understanding Order to cash process, including inter-team collaborations and multi-system usage
• People management including performance management, coaching and development
• Collaboration skills across finance, operational, commercial and legal teams
• Data driven with strong analytical and excel skills and an understanding of basic accounting principles.
• Understanding of Continuous Improvements methods to drive operational excellence across Order to Cash process
• Experience is a governance role.

• Experience of performance management including managing under-performance as well as developing and empowering talent.
• Ability to demonstrate analytical skills, with the capability to maximise use of management information to drive performance.
• Experience measuring quality and accuracy and identifying and fixing issues proactively.
• Experience in a fast-paced environment with varying contract types
• Experience in contract book reconciliation
• Experience coaching wider colleagues on accurate submission and implementing continuous improvement strategies.
• Contract administration history
• Experience of identifying process improvements

• Strong communication and cooperation with peers and senior key stakeholders, along with interpersonal skills to inspire cross-functional teams and align objectives
• Detail focus with an ability to understand contract setup performance and relate this to team performance
• Ability to manage quick decision making
• Operational mindset with process and operational excellence at the forefront.
• A natural leader who can influence change