Content Operations Manager, eCommerce

Job Description

• Lead and develop high-performing content teams across multiple client accounts
• Oversee the delivery of content updates, NPIs, SKU/ASIN uploads, and related operational activity
• Ensure high standards of quality, accuracy, and SLA adherence across all content outputs
• Foster a collaborative, accountable, and solutions-focused team culture
• Support the growth and development of team members through coaching and guidance
• Develop and optimise scalable content workflows and operational processes
• Identify inefficiencies and implement improvements to increase productivity and quality
• Drive consistency and best practice across content operations
• Monitor operational performance and proactively resolve delivery challenges
• Lead initiatives focused on automation, AI adoption, and workflow optimisation
• Evaluate tools and technologies that improve operational efficiency and scalability
• Help shape the future direction of content operations through innovation and continuous improvement
• Encourage a forward-thinking and process-driven mindset across the team
• Support client meetings and contribute to content strategy discussions
• Act as a key operational contact for content-related queries and escalations
• Translate client objectives into clear delivery plans and operational priorities
• Support resource planning, forecasting, and budget management across projects

Requirements

• Experience managing or leading content, digital operations, or eCommerce teams
• Strong operational and organisational skills, with experience managing workflows and resourcing
• Proven ability to improve processes and implement scalable ways of working
• Experience with content platforms, automation tools, or AI-enabled workflows
• Confident communicator with experience working directly with clients or stakeholders
• Commercial awareness with experience managing budgets, timelines, or project delivery
• Strong attention to detail and a proactive approach to problem solving
• Experience within eCommerce, retail, or digital agency environments is advantageous