Contact Officers vacancy in Dorset (111DP)

Contact Officers vacancy in Dorset (111DP)

Salary: £29,760 to £32,664 per year, inclusive of a 14% shift allowance PLUS up to approximately £2,500 weekend working allowance.

Dorset Police are recruiting contact officers to join our contact centres here in Dorset and be the first point of call for the public. Last year, our contact centre staff handled 389,820 contacts, including 131,778 emergency 999 calls, 149,500 non emergency calls and 108,542 online reports.

Key responsibilities include:

• Providing first line support to the public via telephone and online channels.
• Managing high volume of contacts, ensuring prompt and accurate responses.
• Recording and reporting incidents and information accurately.
• Collaborating with other police teams to facilitate investigations.
• Adhering to police procedures, policies and legal requirements.

Qualifications and experience:

• Previous experience in a customer service or call centre environment.
• Excellent communication skills and the ability to remain calm under pressure.
• Knowledge of CSCS or policing procedures a plus.
• Legal right to work in the UK.

Benefits:

• Salary - £29,760 to £32,664 per year, inclusive of a 14% shift allowance PLUS up to approximately £2,500 weekend working allowance.
• Generous pension - transfer of a military pension to the Police Pension Scheme or Local Government Pension Scheme (subject to individual circumstances).
• Ongoing support - staff support networks, Employee Assistance Programme, Occupational Health, supportive and flexible training plan.