Contact Centre Transformation Lead - Hybrid (Manchester)

A regional transport authority seeks a leader for its Customer Contact Centre to spearhead a transformative strategy integrating voice, digital, and self-service channels. In this hybrid role, based in Manchester, the ideal candidate will have proven experience in large-scale transformations and modern contact technologies. With a focus on customer insight and collaboration, this opportunity is a two-year fixed term contract with a competitive salary of £57,770 - £65,024, along with generous benefits including annual leave, travel perks, and a local government pension scheme.