Contact Centre Team Leader: Coach & Elevate Member Service

JD Gyms is seeking a Contact Centre Team Leader to coach and develop Advisors, driving service quality and member satisfaction. You will manage performance, conduct regular reviews, and foster a positive team culture aligned with JD Gyms values.

Based at our Leeds contact centre, the role involves onboarding new starters, monitoring service levels, and supporting continuous improvement initiatives while delivering exceptional customer service in a fast-paced environment.