Contact Centre Team Lead: Drive Customer Excellence

FHLB Des Moines is seeking a Contact Centre Team Leader for their Newcastle West location in Limerick. The ideal candidate will drive team performance and customer satisfaction by instilling a customer-focused mindset.

In this role, you will lead a team to achieve KPIs, enhance team engagement, and foster a strong culture that supports employee development. Experience in contact centre management is preferred, with a focus on delivering exceptional service.