Contact Centre Ops Lead - Mentor Engineers & Elevate CX

JPMorgan Chase in the UK is seeking a Contact Centre Operations Support Engineer Team Lead to deliver on-site technical support to contact centre agents in Edinburgh and across mainland Europe. You will drive testing of new technology, mentor engineers, and act as a bridge between Contact Centre and Engineering.

The role focuses on performance monitoring, deployment efficiency, and reporting to guide improvements in a highly regulated financial environment; English communications and team