Contact Centre Experience Lead - Data and Insights

Merlin Entertainments invites applications for the role of Contact Centre Experience Executive at multiple UK locations including Chessington World of Adventures, Merlin Technical Hub and Alton Towers. This permanent, salaried position requires 37.5 hours weekly with shifts 8am-7pm, 5 days out of 7, including weekends.

You will champion contact centre platforms, collaborate with suppliers and operations, and turn data into insights to guide data-driven decisions that enhance guest experiences