Contact Centre Agent

Contact Centre Agent

Vacancy ID: 018543
Location: Adelaide
Closing Date: 23-Sep-2025
Contract Type: Permanent and Temporary
Salary: £12.92 rising to £13.03 per hour

Job Description

You will provide accurate and efficient passenger information which will include timetable and fares information for all Translink services whilst ensuring you deliver high quality customer service.

Essential Criteria

• Minimum of 3 GCSEs at grade C or above, or equivalent, including English and Maths, or alternatively, be able to demonstrate at least 2 years relevant customer service experience.
• Minimum of 1 years experience in a customer service role or possess World Host Level 2 accreditation.
• Experience of using Microsoft Word, Excel and Outlook.

Desirable Criteria

• Experience of managing a high volume of in-bound calls.
• Experience of working in a contact centre.
• Minimum of 2 years experience in a customer service role.
• Experience of dealing with customers using social media platforms.
• Experience of using Microsoft Teams.

Please Note: This role will close at 12 noon on the specified date.

For further information and to submit your application, click the apply icon.

Translink is committed to equality of opportunity. We want to provide an environment to attract, retain and motivate the best.