Contact Centre Advisor

Are you passionate about delivering a first class service experience to your customers? If you are, then Epsom & Ewell Borough Council would like to hear from you.

We are looking for enthusiastic, customer-focused individuals to join our Contact Centre team. In this role, you will provide the public with a first-class telephone service, delivering frontline advice and information across a wide range of Council services.

You will be working in a fast-paced and demanding environment, so it is important that you are well organised, can remain calm, focused and professional irrespective of whether you are handling enquires over the telephone, in person at the Town Hall, or by email or post.

You will have proven experience of working in a busy front line customer service environment and be capable of handling a range of situations with tact, diplomacy and empathy. Excellent communication and listening skills, the ability to converse with all types of people and a polite and courteous attitude is a must, as is a commitment to providing excellent customer care. You will also be able to work well under pressure with minimum supervision while ensuring consistency and accuracy, be confident with technology and the use of software systems, with good keyboard skills.

If you are interested in this opportunity within a highly committed and professional team, then we would like to hear from you. For further details please contact Hannah Finbow or Marie Shergold on .

Closing date: 8 th June 2026

Interviews: 17 th and 18 th June 2026

Please apply online via the link provided by completing our application form. Please note, we do not accept CVs for this position.