Contact Center Team Leader

Posted 4 hours 21 minutes ago by Brook Street

£80,000 - £100,000 Annual
Permanent
Full Time
Other
Hampshire, Hedge End, United Kingdom, SO300
Job Description

Brook Street is working with a client that is seeking a Contact Center Team Leader on a Full-Time, Permanent basis. This is a fully office based role Mon Fri 8 5 involving leading a team.

Main duties:
  • To lead team taking inbound calls to arrange bookings.
  • To make occasional outbound calls as required.
  • To support team development on calls & training.
  • To upsell where possible.
  • To assist with exceptional customer service.
Knowledge, skills, abilities and experience (Desired):

Experience in Team Lead/Supervisory role

Experience with Motor Trade (non essential)

Excellent attention to detail

Strong verbal & written communication skills

Company Benefits
  • Pension contributions
  • 24 days leave + bank holidays
  • Excellent development opportunities
  • Bonus pay - Uncapped
  • Realistic OTE £40k