Conduct Risk Analyst - Lloyds Market

Conduct Risk AnalystThis role supports the Compliance function with a primary focus on Conduct Risk . The position works closely with Underwriting, Claims and Delegated Authority partners to help ensure fair customer outcomes and compliance with Lloyd's and regulatory requirements.Key Duties

• Manage and oversee the complaints process
• Coordinate, maintain and analyse Conduct and Consumer Duty MI
• Carry out root cause and trend analysis on complaints
• Support escalation and reporting of complaints
• Assist with preparation of reports and papers for internal committees and Boards.
• Provide guidance to the business on conduct risk, product governance and customer outcomes, including for new or higher-risk products.
• Deliver and support conduct and complaints-related training to the business.
• Provide general compliance support and advice as required.

Required Experience

• Minimum 1 years' experience in a Compliance role, with exposure Complaints.
• Practical experience handling and managing complaints.
• Experience within the London Market insurance environment.