Concession Manager

Withtheintrinsicsustainability, quality and timeless eleganceof our designs, our continued success comes as no surprise.With standalone stores,concessionsandfranchise operations in over 230 locations internationally, as well as online andourapp, our presence as a leadingluxury brand is well established.

Working at Reiss, our common purpose is to continue to grow our business, to walk in the shoes of our customers, and to be exceptional in everything we do.

For our retail teams this means providing elevated customer service, a store environment that stands out in the market and working as a team to meet and exceed both our customers' expectations and our business goals.

What'sthisrole about?

As part of our Retail team,you'llbe joining ourconcessionin Fenwicks in the Bentalls Shopping Centre,Kingston, on afull-timepermanent basis as ourConcessionManager, whois responsible forensuring theconcessionachieves targets, delivers results with commercial and operational excellence.

Whatyou'llbe doing

• Planning the long-term concession goals
• Managing the overall concession operations and performance
• Leading the concession team to deliver exceptional customer experience by ensuring a personalised and tailored service is provided
• Managing stock levels and making key decisions about stock control to minimise loss
• Ensuring that promotions,salesand merchandising instructions are carried out to expected standards
• Taking responsibility for recruitment andretainingtalent
• Conducting regular performance reviews and probation reviews

Whatyou'llideally bring to the role

• You'llhavepreviousretailmanagement experienceina similar sizeoperation
• A passion forpremium or luxuryproduct helps, butwe'reopen to all retail backgrounds
• Have a proventrack recordofincreasingoverall business performance
• Havea proventrack recordof delivering exceptional customer service through your team
• Be highly visual and have excellent commercial product management skills
• Be able toflex between the customer service, operational,technicaland visual elements of the role
• Be confident working under pressure and thrive in a fast-paced retail environment
• Be self-motivated, focused and driven to achieve teamandindividual goals
• Be a great people manager, able to bring the best out of your team
• Have goodwritten and verbalcommunication skills

Whatwe'lldo for you

• Seasonal businesswear allowance
• Rewarding bonus and commission structures
• Wellbeingand financialsupport through ourEmployeeAssistanceProgramme
• Fully funded health support through our medical cash plan
• Fitness discounts
• Family friendly policies including enhanced parental pay
• 25days annual leave

Apply now to start your story at Reiss

We recognise the importance and power of diversity within our business and, as such, we ensure that our people processes are fair, transparent and promote equality of opportunity for all candidates.

It is our pledge that candidates will not be discriminated against on the grounds of gender, gender identity or expression, pregnancy, marital status, age, race, colour, ethnic background, nationality, disability, sexual orientation, religion, religious or similar belief. Every individual will be treated with respect

We know that some people won'tapply for a role unless they feel youdon'tmeetall ofthe requirements listed, so we want you to know that finding people who will add to our culture and have a learning mindset is incredibly important to us. Even if you feel youdon'ttick all the boxes,we'dstill like to hear from you.

England, United Kingdom of Great Britain and Northern Ireland