Compliance Business Manager - Group Operations
Posted 9 days 10 hours ago by MILLER INSURANCE LLC
London Management services Experienced Ipswich
As a leading specialist (re)insurance broking partnership, Miller is a recognised leader in our specialist fields. With offices in London, Ipswich, Bermuda, Brussels, Paris, Singapore and Switzerland, our network has increased to more than 950 colleagues.
We always act with integrity, make principled decisions, and give clients clear, honest and unbiased advice. We are extremely proud that by acting with integrity and making principled decisions, we have earned a reputation for keeping our promises to clients, markets and each other.
The OpportunityThe Compliance Business Manager is responsible for establishing, implementing and maintaining effective compliance frameworks that support adherence to regulations and internal guidelines provided by Group Compliance, and promoting a culture of compliance within the UK business units to ensure good client outcomes.
The role involves managing the day-to-day operational implementation of risk and compliance processes, ensuring effective frameworks are in place to achieve good client outcomes and regulatory compliance.
A key responsibility is managing the first-line compliance team and assisting business areas in implementing the rules and principles of all relevant regulators through robust controls, processes, and training.
The successful candidate will promote a culture of rigorous thinking and controls that align with the organisation's risk appetite statements while supporting sustainable business growth.
The position includes running product governance processes, conducting fair value assessments, overseeing the facility approval process, and coordinating activities related to consumer duty, such as developing the management information suite.
The role entails contributing to operational resilience and business continuity planning, advising stakeholders on regulatory and licence matters, and escalating issues to Group Compliance when necessary.
Collaboration with Group Compliance is essential for implementing new policies and regulations, drafting processes, and creating guidance notes.
The candidate will work with Group Compliance to find practical solutions to complex compliance matters.
Additionally, the role involves overseeing customer complaint investigations, maintaining the complaints register, analyzing trends, and identifying areas for improvement or training.
Managing the reporting and escalation of regulatory breaches, loss events, and systemic issues is also key, along with contributing to projects and process improvements, maintaining compliance registers, and preparing reports for governance forums and Group Compliance.
Finally, the role includes providing compliance training and raising awareness across the business to ensure regulatory standards are upheld.
Miller is committed to providing equal opportunities and creating an inclusive working environment.
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