Complaints & Risk Assistant - Investigations & Resolution

QED Legal Recruitment Limited is working with a leading National UK law firm to recruit a Complaints Assistant for its central Risk & Compliance team in Manchester. You will help investigate client complaints from initial acknowledgement through to resolution, draft clear responses, and contribute to reports and identifying improvements in client care.

This role suits someone with strong written communication, organised and discreet, able to manage deadlines, and with experience in complaints