Complaints & PALS Lead - Compassionate Care

A leading NHS teaching trust in Oxford seeks a Complaints and PALS Co-ordinator to manage patient complaints and coordinate responses. The ideal candidate will have excellent written and verbal communication skills, the ability to work under pressure, and experience with NHS complaints processes. Key duties include overseeing complaint responses, facilitating resolution meetings, and ensuring effective management of complaints. This role offers a supportive working environment with a focus on delivering compassionate care.