Community Support & Production Assistant

We Are Everpress

Everpress exists to build global, diverse, and sustainable fashion accessible to all. We believe fashion should be kinder to the planet and its people. Everpress is a global platform where you can shop unique, sustainable apparel from independent artists and designers.

More than just a marketplace, Everpress is a platform for expression - empowering a diverse community of artists to share ideas, champion causes, and build sustainable income streams.

We're a certified B Corp, and our mission is to support grassroots creators while making a positive impact on the world. Creators can work with Everpress through our platform, integrations (Shopify, Squarespace, Bandcamp), or by placing bulk orders for specific events.

The Role

We're looking for a Community Support & Production Assistant to support two key areas of the business: Customer & Community engagement and Production operations.

Key Responsibilities

• Community Support
• Respond to customer enquiries via email, live chat, and phone, maintaining a consistent brand tone.
• Resolve complaints where possible, or escalate with detailed notes and within SLA targets.
• Ensure all interactions follow data protection and ethical standards.
• Monitor recurring issues and customer feedback; compile and present regular insight reports.
• Support and advise creators to help maximise campaign performance and grow GMV.
• Monitor and drive Trustpilot reviews.

• Production
• Assist the Production Manager with preparing and sending briefs to suppliers.
• Review artwork for print-readiness (technique compatibility, resolution, colour count).
• Track and analyse returns and failed deliveries; recommend strategic improvements.
• Record and automate tracking of all supplier dispatches and campaign IDs.
• Order garments for non-API suppliers, ensuring stock accuracy.
• Manage samples.
• Oversee overall production volumes & SLAs.

What We're Looking For

• Confident problem-solver with a solutions-first mindset.
• Hands-on experience in customer or community support.
• Clear and empathetic communicator.
• Creative with an intuitive eye for design and campaign ideas.
• Highly organized, capable of juggling multiple tasks.
• Comfortable working with data and targets.
• Aligned with Everpress' mission, bringing drive and positivity to the team.

Metrics

Success in this role requires experience in customer service and a pragmatic problem-solving approach.

Perks of the Job

• 25 days annual leave
• Christmas closure
• Your birthday off
• Early Friday finishes
• Free T-shirts