Community Member Experience Manager

Overview

Job Title: Community & Member Experience Manager

Location: Liverpool Street

Hours: 8:30am-17:00pm Monday- Friday

Contract Details: Permanent, Full-time

Salary: £33,000 - £38,000 per annum + 5% bonus

About Our Client

Join a vibrant coworking community that prioritises connections and collaboration! Our client specialises in providing exceptional workspaces designed for ambitious businesses to thrive. With a focus on member care and productivity, they believe that building genuine relationships enhances the overall experience for everyone involved.

Benefits & Perks

• Comprehensive and flexible benefits package
• Pension, life insurance, and income protection
• Options for private medical and dental plans, gym memberships, and childcare support
• Employee Assistance programme and health screenings
• Enhanced parental leave and wellness initiatives
• Healthy snacks and exclusive discounts!

Responsibilities

• Build strong relationships with members to ensure a positive coworking experience
• Facilitate onboarding for new members and ensure seamless transitions
• Gather and act on member feedback for continuous improvement
• Plan and execute engaging community events and programming
• Manage administrative tasks and maintain accurate membership records
• Oversee the member experience team and community budget
• Ensure health and safety compliance for a secure workspace

Essential (Knowledge, skills, qualifications, experience)

• Prior experience in customer service or hospitality
• Proven community management experience is a strong plus
• Excellent interpersonal and organisational skills
• Proficiency in office software and AV equipment
• Ability to multitask and balance various priorities

Desirable (Knowledge, skills, qualifications, experience)

• Previous budget management experience
• Health & Safety competencies advantageous
• Resourceful team player with strong relationship-building skills

Technologies

• Familiarity with office software and AV equipment for events and meetings

How to apply

If you're excited to create an exceptional member experience and make meaningful connections, we want to hear from you! Please send your CV and a cover letter highlighting your relevant experience to . Join us in creating a thriving community where everyone feels at home!

Equality, Diversity and Inclusion

Office Angels is an employment agency and is an equal-opportunities employer. We are committed to improving everyone's chance of being part of the workplace and to respecting people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.