Community Manager

An exciting opportunity to lead community engagement and operational excellence at a dynamic flexible workspace supporting charitable and mission-driven organisations. They are a market leader in commercial real estate services, managing billions in UK business space and thousands of occupiers across a wide range of investors, REITs, and funds. This role is based full-time onsite and will require close collaboration with the client's in-house team.

Community Engagement & Member Experience

• Act as the central point of contact for all occupiers, ensuring their needs are addressed promptly and professionally.
• Build meaningful relationships with occupiers and support their success by understanding their missions and fostering opportunities for collaboration.
• Champion the occupier journey by maintaining high levels of satisfaction and engagement.
• Facilitate and manage bookings for workspace and events, ensuring clarity in communication and delivery standards.

Operations & Facilities Management

• Lead day-to-day management of the workspace, ensuring it operates to the highest standards.
• Work collaboratively with the property and estate management teams to maintain excellent facilities, including access, cleaning, maintenance, and compliance with health and safety regulations.
• Create and implement standard operating procedures to drive consistency, efficiency, and issue prevention.
• Monitor supplier performance, manage vendor relationships, and ensure best value for services and contracts (AV, IT, leases, etc.).

Marketing & Reporting

• Collaborate with the client to market the workspace and event areas via digital and print collateral.
• Use occupancy and event data to produce reports on performance, membership, and service delivery, including KPI tracking.
• Oversee tenant onboarding and retention through effective use of CRM and venue management platforms.

Skills & Experience

Required

• Minimum of 2 years' experience in a community, hospitality, office, or operational management role.
• Strong communication and relationship-building abilities across a diverse range of stakeholders.
• Demonstrated problem-solving skills and ability to work independently in a dynamic environment.
• Proven track record in managing customer or occupier experience, event coordination, and operational systems.

Preferred

• IOSH or equivalent health and safety certification.
• Experience using venue management and booking systems.
• Comfort with facilities compliance and contract/vendor management.
• Understanding of inclusive workplace practices and a passion for building welcoming environments.

Personal Attributes

• Enthusiastic, empathetic, and self-motivated with a solutions-oriented mindset.
• Process-driven and meticulous with attention to detail.
• Comfortable juggling multiple priorities and responding calmly under pressure.
• Passionate about working with social impact organisations and fostering purpose-led communities.

Values & Culture Fit

• Embraces change, new technologies, and innovation.
• Enjoys working collaboratively and supporting the broader team.
• Embodies inclusivity, authenticity, and accountability.
• Committed to learning, growth, and making a positive contribution to the community and wider organisation.