Community Housing Assistant

Dudley MBC is seeking to appoint a Community Housing Assistant to join our Community Housing Service. This is an engaging and challenging front line role supporting Community Housing Officers and delivering visible, community focused housing services through the Housing Hub and across our neighbourhoods.

Purpose of the Role

The postholder will play a key role in supporting safe, well managed estates and sustainable tenancies, with particular responsibility for fire safety assurance and compliance within communal areas.

Key responsibilities

• Supporting the delivery of a community focused Tenancy and Estates Management Service, providing a highly visible and accessible presence for tenants, residents and partners.
• Assisting Community Housing Officers to manage defined neighbourhood patches, working closely with internal housing teams and external agencies to maintain safe, secure and welcoming estates.
• Undertaking front line housing duties from the Housing Hub, acting as a first point of contact for tenants and residents and resolving housing related enquiries.
• Supporting and monitoring fire safety arrangements, including identifying risks, promoting good practice, and ensuring communal areas are kept safe, clear and compliant.
• Carrying out home visits and estate inspections, engaging directly with tenants to provide advice, support and early intervention where issues are identified.
• Completing essential records and reports to support service delivery and statutory compliance.

About You

The successful applicant will have experience in an operational housing or community facing role and be able to demonstrate a strong commitment to customer service, tenant safety and estate standards. You will be confident working face to face with residents and partners and comfortable balancing visibility in the community with Housing Hub based duties.

This is a patch based role, and regular visits to tenants' homes and communal areas will be required.

Workplace Attendance: Working in the office 3+ days a week (pro rata) or Onsite full time.

All applicants must be able to provide documentation to prove their right to work in the UK.

Dudley MBC does not currently offer sponsorship for candidates without the Right to Work in the UK.