Community Fund Caseworker

• Act as a point of contact for the RSC's Chemists' Community Fund services
• Respond to initial enquiries and provide information, advice and guidance to members
• Ensure service delivery aligns with national information, advice and guidance standards
• Maintain up-to-date working knowledge of major state benefits and assistance from local government and charitable organisations
• Undertake online calls and occasional home visits with members and beneficiaries
• Gather information to assess potential areas of need accurately
• Support the Chemists' Community Fund Committee
• Prepare and justify grant recommendations and concise briefing information for approvers
• Develop external relations with member-groups, employers, university welfare officers, charities and related organisations
• Support team administration duties
• Maintain confidentiality and protect personal data handled by the Fund
• Assist Fund Managers with key projects
• Contribute to other activities as required by the Fund Managers

Requirements

• Experience managing casework
• Ability to handle sensitive phone calls, emails and issues with tact, diplomacy and empathy
• Ability to relate to people experiencing difficult personal circumstances
• Articulate communicator with experience in a customer-focused environment
• Ability to distinguish information essential to case development from peripheral information
• Ability to influence effectively and form productive relationships with internal colleagues and external contacts
• Ability to work independently and as part of a team
• Up-to-date knowledge of data protection and confidentiality practices
• Forward-thinking, empathetic approach to casework and services
• Ability to undertake administration duties and project management when required
• Relevant DBS check required
• Up-to-date CV and cover letter of no more than 500 words required for application

Core Competencies

Demonstrates expertise in managing casework while maintaining confidentiality and data protection standards. Possesses strong communication skills and the ability to build productive relationships with diverse stakeholders.

Highest-signal resume keywords

• Casework Management
• Data Protection Knowledge
• Customer-Focused Communication
• Project Management
• Empathy in Service Delivery

ATS Optimization Keywords Soft Skills

• Tact and Diplomacy
• Articulate Communication
• Relationship Building
• Independent and Team Work
• Forward-Thinking Approach

Certifications & Qualifications

• DBS Check

Industry Keywords

• Chemists' Community Fund
• Grant Recommendations
• Confidentiality Practices
• Information and Advice Standards
• External Relations Development