Community Experience Advisor

This is your chance to become the voice of a much-loved luxury skincare brand as their Community Experience Advisor. Based in London.

The role

• Respond to customer comments, messages, reviews and enquiries across social, paid, email and community platforms
• Provide tailored skincare advice, product recommendations and ingredient education
• Build bespoke skincare routines and guide customers on product selection and usage
• Foster positive community engagement that strengthens loyalty and brand advocacy
• Identify and share customer feedback, trends and insights with the wider business
• Ensure every communication is professional, accurate and on-brand
• Collaborate with the wider marketing team to elevate the customer experience
• Contribute to the continuous improvement of community engagement processes

How you'll dazzle us

You bring proven experience in community engagement or customer-facing communication, with written skills sharp enough to adapt tone while keeping every message on-brand. Your skincare knowledge runs deep, and your interest in ingredients and the science behind them means you can educate online audiences with confidence. You're highly organised, brilliant at juggling multiple conversations, and quick to spot the insight behind the interaction. Proactive, self-motivated and solutions-focused, you take real ownership of your work and thrive in a business where ideas are heard and initiative is rewarded.

What's next

Apply now via the form below.