Community Engagement Manager - SparkAI

About the role

SparkAI is the Adecco Group's global function responsible for accelerating safe, high-impact AI adoption and building AI skills and literacy across the organization. SparkAI develops learning programs, tools, ambassador communities, and enablement initiatives that support transformation at scale.

Position Summary

The Community Engagement Manager is responsible for building, maturing, and scaling the SparkAI Ambassador Network-our global community of AI confident change leaders who accelerate AI adoption across The Adecco Group. This role ensures that the Ambassador community is equipped, connected, consistent, and impactful as a core lever in SparkAI's people enablement strategy.

The ideal candidate is a community builder, a change practitioner, and a storyteller who understands human adoption patterns and can translate AI strategy into practical, engaging grassroots activation.

What you'll be doing Strengthen & Mature the SparkAI Ambassador Network

• Evolve the network from foundational to advanced maturity-improving clarity, consistency, and confidence across the global cohort.
• Build structures that enhance capability, connection, and credibility, reflecting the monthly mission based cadence.
• Define clear roles, expectations, development paths, reapplication processes, and recognition models for ambassadors.

Lead Community Engagement & Activation

• Design and run community programs (monthly missions, Q&A sessions, spotlights, regional meetups, show and tell sessions).
• Create safe spaces for peer learning, sharing use cases, and surfacing real adoption blockers-supporting decentralised, peer driven enablement.
• Elevate ambassador storytelling to spark awareness and excitement across teams, aligned with toolkit principles around promoting success stories and practical examples.

Drive Change Management for AI Adoption

• Use structured change and adoption models (Awareness Understanding Acceptance Adoption Commitment) to guide stakeholders and ambassadors through the change journey.
• Partner with ambassadors to reduce friction, build local trust, and normalise responsible experimentation with everyday AI tools.
• Equip ambassadors to lead empathy driven conversations that ease transitions and support behaviour change.

Build and Curate Community Resources

• Create toolkits, playbooks, facilitation guides, mission briefs, and engagement assets that enable ambassadors to confidently activate colleagues.
• Maintain and evolve central resource hubs (Teams sites, shared spaces), ensuring content is fresh, accessible, and aligned with the group's AI narrative and responsible AI principles.
• Collaborate with our Senior Learning Solutions Manager to integrate ambassador specific versions of learning materials.

Manage Community Communications

• Develop communications that clarify direction, reduce noise, and align messaging across global teams-reflecting the structured, people centric communication patterns.
• Work with the Comms team to publish monthly updates, success stories, reminders, and campaign content.
• Create simple, compelling narratives that help colleagues understand why AI matters and how to adopt it responsibly.

Measure Network Health & Impact

• Define and track KPIs such as engagement, mission completion, regional participation, ambassador confidence, and local adoption outcomes.
• Use ambassador insights as a feedback loop to SparkAI-surfacing barriers, sentiment, and opportunities for improvement.
• Continuously refine programs based on data, ambassador feedback, and change adoption signals.

About you

• Experience in community management, change management, employee engagement, or transformation roles is a strong asset.
• Experience running global community programs or ambassador networks at scale is a strong asset.
• Strong grounding in change management principles (e.g., ADKAR like models)
• Excellent facilitation and communication skills.
• Ability to convert complex AI topics into accessible, human centered messages.
• High comfort with ambiguity, iteration, and fast evolving AI environments.

Inclusion

We believe in talent, not labels. We focus on the diverse and unique skills our people bring. Our culture of belonging and purpose ensures everyone can thrive and feel engaged. We are proud to be an Equal Opportunity Employer, committed to equity, equal opportunity, inclusion, and diversity.