Community Care Supervisor

About the role

As a Community Care Supervisor, you'll inspire and guide a dedicated team, blending hands-on leadership with digital expertise through PASS. By upholding high standards and nurturing trusted relationships, you will empower both carers and clients-helping the community thrive and grow stronger every day.

Key responsibilities

• People leadership & team development - onboard, coach and supervise carers; complete spot checks and competency sign-offs; foster an inclusive, supportive team culture; communicate effectively with senior management and stakeholders.
• Care delivery, planning & digital oversight - Participate in direct care delivery including rural areas. Complete initial assessments; create/update person-centered care plans, assessments and reviews in PASS; monitor PASS dashboards and respond to alerts; collaborate with health professionals and keep clear records.
• Compliance & safeguarding - uphold CQC and company standards; escalate safeguarding concerns immediately; run audits/reviews and use findings to drive improvement; maintain transparent documentation.
• Customer engagement - respond quickly to new enquiries; communicate clearly and empathetically; manage complaints professionally; keep accurate notes in PASS and liaise via phone and email.
• Communication & collaboration - adapt communication for different audiences; provide timely updates on rotas, care plans and service changes; document key communications to support continuity of care; represent the organisation positively.
• Operational support, rota & on-call - plan/manage team rotas; provide cover where needed; join the on-call rota (usually one week every 4 weeks paired with your working weekend) with clear handovers; manage same-day changes calmly and safely.

Travel expenses details:

45p per mile

Does the job role include personal care?: Yes

Working Patterns:

Pay, hours & location

• Salary of £27,500 per annum inclusive of on-call duties.
• Travel required across Mid and East Devon and West Somerset using own vehicle.
• 37.5 hours per week on a 4-week rolling rota including early (7am-3pm), late (2pm-10pm) shifts, and alternate weekends.
• 28 days holiday.
• 4 weekly on-call rota outside of office hours from Monday 5pm to Monday 8:30am.
• Must reside locally to cover emergencies and support other teams as needed.

Essential details:

Essential Skills & Qualities

• Experience in domiciliary or community care settings.
• Proven leadership and people management skills including coaching and supervisions.
• Competent with meaningful person-centred planning, assessments and reviews.
• Strong knowledge of CQC standards, safeguarding, and audit processes.
• Clear communication with customers, families, colleagues, and external professionals.
• Strong organisational and digital skills.
• Inclusive and respectful attitude towards diversity.
• Flexibility to work early/late shifts and alternate weekends.
• Participation in on-call duties about once per month.
• Confidence with digital care systems and accurate record-keeping.
• Commitment to training including obtaining at least Level 3 in Adult Social Care if not already held.
• Resilience and adaptability in fast-paced environments.
• Full UK driving license and access to a vehicle during working hours.

Desirable Skills & Qualities

• Health & Social Care qualifications (Level 3 or above).
• Prior experience using PASS or similar digital platforms.
• Training and coaching experience.
• Quality assurance and audit experience with measurable outcomes.