Commercial Operations Manager

Job Title: Commercial Operations Manager

Location: London, UK
Department: Commercial, Sales
Type: Permanent, Full Time

About Us:

Founded in 2018, Skyports is at the forefront of the Advanced Air Mobility revolution, developing and operating cutting-edge infrastructure for electric air taxis and leveraging drone technology to transform business operations across industries.

Our business is split into two key areas:

• Skyports Drone Services uses drones to streamline logistics, capture data, and enhance operational efficiency, with a focus on rural deliveries, surveying, surveillance, and maritime services.
• Skyports Infrastructure plays a vital role in the Urban Air Mobility ecosystem, designing, building, owning, and operating vertiports that enable eVTOL operators to take off and land in cities around the world.

With our presence in this dynamic, high-growth industry, there has never been a more exciting time to be part of our mission to reshape the future of air mobility.

The Role:

We are hiring a Commercial Operations Manager to improve how we manage and deliver bids, proposals, and internal commercial processes. This role is internal-facing and central to our ability to pursue and win new work. You'll coordinate complex bid efforts, manage proposal development, and own the systems and tools that support commercial activity.

For smaller bids, you'll lead the process yourself, drawing on input from technical, regulatory, and operations teams. For larger programs, you'll coordinate external bid writers and manage the overall delivery and quality of submissions.

Key Responsibilities:

Proposal & Bid Management

• Develop, write and manage proposals in Word and PowerPoint
• Lead internal coordination across business development, technical, regulatory, and operations teams for bid inputs
• Manage external bid writers for larger or more complex proposals
• Respond to PQQs, RFPs, and ITTs, ensuring clarity, structure, and compliance
• Maintain and improve reusable templates and boilerplate content for proposals and bids
• Keep pricing models up to date and version-controlled in Excel
• Own and maintain the team's Confluence space for internal processes and documentation
• Develop and improve the use of HubSpot CRM, including dashboard creation, workflows, and reporting
• Build a clear framework for tracking and reporting commercial KPIs
• Coordinate with cross-functional teams via Asana for internal planning and task management

What Success Looks Like (6-12 Months)

• A full library of standardised, high-quality proposal templates in place
• Complex bids consistently delivered on time with minimal input required from BD team
• A clear and accurate pricing model maintained and used across proposals
• HubSpot CRM and reporting dashboards built and operational
• Internal documentation and process guidance live in Confluence and actively used
• Demonstrated understanding of our products and services, with the ability to confidently support bid development

About You:

• 3+ years' experience in sales operations, bid management, or commercial coordination
• Proven experience with public sector procurement responses (PQQs, RFPs, ITTs)
• Strong writing skills and attention to detail
• Proficient in Microsoft Word, PowerPoint, and Excel
• Familiar with tools such as HubSpot, Confluence, and Asana (or equivalent platforms)
• Organised, proactive, and comfortable managing multiple projects in parallel
• Interest in aviation or drone technology preferred
• Based in London with the ability to work from the office 3 days per week

What We Offer:

• Competitive salary and benefits package.
• Opportunity to work in an innovative and growing industry.
• A collaborative and dynamic work environment with ample opportunities for professional development.
• Flexible working arrangements and a supportive team culture.

How to Apply:

If you're passionate about commercial operations and keen to be part of a pioneering company that is changing the future of transportation, we would love to hear from you. Please submit your CV and a cover letter outlining your experience and why you're a great fit for this role.

Skyports is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.