Commercial Customer Service Officer

Logistics at full potential

Are you the professional who wants to combine the advantages of working for a big multinational company with start-up energy and ambitions? Do you want to be part of something new, something exciting being part of the commercial team? For our new and growing site in Lelystad, working for a well-known Global Fashion brand, we are looking for a Commercial Customer Service Officer.

As Customer Service officer, your main responsibility will be to review all the goods entering the Distribution Centre. Managing and resolving all kind of incidents related to the garments. This job involves tasks such as labelling checks, sending priority samples, monitoring the stock and making entry forecasts, ensuring that the items are suitable to be distributed.

What you do on a typical day

• Management and resolution of incidents
• Monitor sales through the Distribution tools
• Check labelling incidents
• Follow up special operations and coordinating with warehouse to complete distribution in the set times
• Follow up on product incidences, coordinate the rework of these products closely with the quality team, workshop and warehouse
• Communicate priority incidences to the head office to find the best solution for each case
• Monitoring issues of stock
• Reporting and managing issues with external and internal agents such as: warehouse, arrivals, transport and exports, customs, administration (stock control), suppliers, purchasers, workshops (price changes, labels, etc.)

What you need to succeed at GXO

• You have a bachelor's degree in Fashion, Fabrics, Retail, or Business Administration
• Textile Knowledge will be an advantage
• You are fluent in English and Spanish and have excellent verbal and written communication skills in both languages
• You have availability to work in shifts
• You have the ability to interact and take initiative when it is needed
• You are committed to deliver high quality work and you have a professional critical attitude
• You are self-driven, result-oriented and like to work pro-actively
• You have a high Knowledge of Microsoft office and Excel at a professional level
• Basic chemical or product health and safety knowledge will be taken into consideration

What we offer you

• Besides a competitive salary and a function with a lot of responsibilities and variety, we will assure you that not a single day is the same
• A dynamic and growing organization, with lots of space for personal input and development
• A highly motivated team on site with ambitions to grow and improve every single day
• A pleasant working atmosphere on site and in your department

Unlock the potential of your future!

Working at GXO Logistics means working in a dynamic and international organization. A fascinating environment with plenty of room for personal input and development. Employees at GXO Logistics oversee their own success. Whatever your position at GXO Logistics, you will face new challenges every day, which will enable you to develop optimally. We support you in your development, so that you can contribute to the entrepreneurship of our organisation.

GXO Logistics offers advanced supply chain solutions for the world's most successful companies in many industries, like e-commerce, food & retail and industrial multinationals. In the BeNe region (The Netherlands and Belgium) GXO BeNe operates from different locations with its headquarters in Eindhoven (NL).

Want to know more about GXO Logistics?

Watch the video below or visit our website

In short, this is the next place you want to work!

For more information, please contact Sharon Bird, Corporate Recruiter, reached via email:

Interested? Apply via the button and leave your recent CV.