Commercial Account Manager

Commercial Account Manager

Department: Commercial, Supply and Trading

Employment Type: Permanent

Location: London

Description Commitment to innovation and a drive to do things differently have seen Greenergy grow from a bedroom start-up to become a world leader in waste-based renewables, and the UK's leading fuel supplier. We endeavour to approach the status quo of an established industry with fresh eyes, and empower our people to develop and to deliver change through innovation. Our values underpin every interaction we have, whether with colleagues, customers, suppliers and the communities in which we operate. It is these values of Respect, Ownership, Care and Integrity that have delivered our growth as a business and developed strong customer relationships. Choose to work for Greenergy and you'll join a dynamic and passionate team, who are constantly looking to grow and improve.
We're looking for a confident and driven account manager with a proven track record, preferably gained in a commodities trading environment. You'll be responsible for managing and growing our UK customer portfolio, building strong relationships, and driving sales across our core fuel assets. Strong negotiation and presentation skills are essential, as you'll be representing the business externally and influencing commercial outcomes.

Based in our London office five days a week when not travelling, you'll work closely with internal teams and external partners across the UK to ensure smooth operations, legal compliance, and the successful delivery of our commercial strategy. If you're proactive, commercially minded, and thrive in a fast-paced environment, this is a great opportunity to further develop your career as part of a small, supportive team.
Key Responsibilities

• Build and grow customer relationships with senior stakeholders through regular meetings, site visits, and clear communication.
• Close links with compliance team to ensure accurate hedging and strategy relating to ex rack and delivered in customers
• Main point of contact for ex-rack customers, handling requests and aiding account management (including out of hours support)
• Consistent management of delivery volumes and associated reporting
• Understanding customer care and delivery of customer service
• Ensure all reporting is delivered on time internally and externally
• Understanding break evens and bio-obligations to make decisions on pricing levels
• Communications detailing all going concerns
• Delivery across the board of any new fuel type into market
• Communication to internal relevant stakeholders (Flexigrid, traders, Manchester office) of upcoming changes to allow optimisation and planning
• Involvement and resolution of any customer facing issues
• Understanding any constraints on products or volumes which may impact offers
• Creative thinking to grow volume and retain volume
• Understanding market and future changes to allow customer development
• Understanding Renewable Transport Fuel Obligation (RTFO) to ensure pricing strategy relevant and profitable
• Regular travel to visit customers and Greenergy offices around the UK, including London, Manchester, Tamworth and Terminals
  
  

Skills, Knowledge and Expertise

• Proven experience in a similar role, preferably within fuel or other commodity-based industries
• Excellent communication, presentation and negotiation skills. You'll be a confident presenter who is used to negotiating with customers at a senior level.
• Curiosity to understand the business, and all processes - seeking constant improvement
• Highly detail-oriented and organised, with excellent numeracy and prioritisation skills
• Proficiency in MS Word, PowerPoint, Excel and Outlook; knowledge of databases is advantageous but not essential as training will be provided on our inhouse systems
• Exceptional drive, confidence, and proactiveness in a customer-centric role
• Fast learner with a willingness to master new systems and processes
• Capable of thriving in a fast-moving environment with a small, dedicated team
• Entrepreneurial and innovative mindset, eager to approach challenges with fresh perspectives.
• Flexible approach to travel and working hours

Benefits

• Competitive compensation: Enjoy a competitive salary, complemented by a generous performance-related pay scheme that recognises your achievements.
• Private medical insurance: Prioritise your health with comprehensive private medical insurance, including access to online GP services from AXA for you and your family.
• Enhanced company pension: Secure your future with enhanced company pension contributions that support your long-term financial goals.
• Cycle to work scheme: Embrace a sustainable lifestyle with our cycle to work scheme.
• Season ticket loan: Spread the cost of your commute and take advantage of annual discounts with an interest free season ticket loan.
• Volunteering and charity: We encourage you to give back to the community through volunteering days and charitable initiatives.
• Enhanced holiday allowance: Enjoy 25 days of annual leave, in addition to bank holidays.
• Global travel insurance: Travel with peace of mind, courtesy of worldwide multi-trip travel insurance coverage for you and your family.
• Employee discount platform: Access exclusive discounts through our employee discount platform.
• Enhanced parental leave: Generous maternity and paternity pay to support you and your family when you need it most.

Greenergy are proud to be an equal opportunities employer and we are committed to equality of opportunity for all staff. We believe that diversity and inclusion among our colleagues is critical to our success as a global company. Employment at Greenergy is based solely on a person's merit and qualifications directly related to professional competence. We do not discriminate against any employee or applicant because of age, disability, sex, gender reassignment, sexual orientation, pregnancy, maternity, race, religion or belief, marriage and civil partnerships.