Comhordaitheoir Billeála /Billing Coordinator

Customer Operations develop, deliver and support excellent customer experience and service to both domestic and non domestic customers within a regulated industry. Customer Operations is responsible for managing the customer relationship with the Customer Contact Centre, ensuring timely and accurate customer billing services and effectively implementing the Uisce Eireann customer strategy.

The Billing Services team in Uisce Éireann is responsible for delivering meter to cash processes for both Domestic and Non Domestic customers. Domestic customers are currently managed directly from UE while Non Domestic customers are managed through the Local Authority network. Billing Services operates an outsourced model and relies on key business partners for successful delivery of operations.

• Day to day management of billing and meter data operations including daily performance & workload management of outsourced vendors
• Management of system exceptions for both billing and meter data management
• Investigate any data discrepancies and raise them to the Customer Data operations team as appropriate
• Carry out user acceptance testing/business verification checks post system upgrades
• Identify and ensure any process improvement initiatives put in place are being carried out correctly and monitored to ensure effectiveness
• Support the operation of any change initiatives for the billing and meter data team
• Document and maintain all MDM and Billing processes
• Monitor Vendor's KPI's to ensure compliance
• Assist in the production of reports on all areas of MDM and Billing as required
• Monitor daily reports (both system generated and vendor provided) to ensure all metrics are within tolerance and raise any trends identified
• Support the maintenance of billing and meter read schedules
• Raise risks and issues as appropriate to the MDM and Billing Specialist
• Participate in ongoing Customer Operations projects as required

• Collaboration with key internal stakeholders across the UÉ business
• Responsible for promoting and delivering health and safety commitments across UÉ and its supply chain, reinforcing positive behaviours and delivering health and safety objectives and requirements to the highest industry standards
• Support the delivery of the Uisce Éireann Transformation Programme, driving results required within the Directorate and supporting organisation wide objectives
• Conduct duties and responsibilities in accordance with Uisce Éireann's Information Security policies, standards, processes and controls to protect the confidentiality, integrity and availability of UÉ business information and delivery of critical services, in accordance with the NIS Directive and any other relevant cybersecurity regulation
• Other duties as required

• Relevant third level qualification and or accreditation is desirable and or relevant experience
• Min 1 year relevant experience in a similar role in the water, utilities or similar industries is desirable
• Proactive, with ability to work on own initiative and with others to ensure success in the performance of a team
• Existing Oracle C2M experience is required
• Proven effective time management skills with the ability to prioritise and remain focused
• Proven ability to create and develop good working relationships to facilitate the accomplishment of work goals, coupled with the ability to gain commitment from others
• Excellent verbal and written communication skills with the ability to convey messages in a clear and concise manner
• Strong Computer skills with a proficient working knowledge of MS Word, Excel, PowerPoint and Outlook
• Ability to set up ongoing processes and procedures to collect and review information
• Flexible with regard to working in a changing environment and the ability to adjust to new work structures, processes and requirements as necessary
• Proactively identifying new areas of learning and using newly gained knowledge and skills on the job
• Striving for quality and ensuring consistent high standards of work, demonstrating respect and professionalism in work and complying with organisational policies
• Track record in completing tasks with guidance to support customers and/or communities
• Experience in following safety rules, contributing to a safe working environment

The closing date for receipt of applications for this vacancy is 07/05/2026.

Please note that applications submitted after this closing date will not be accepted.

Uisce Éireann is an equal opportunities employer.

We are committed to providing a diverse and inclusive place of work.