Collections Support Administrator

About Us

YouLend is the preferred global embedded financing platform for many of the world's leading e-commerce sites, tech companies and payment services providers such as Amazon, eBay, Shopify, Mollie, Dojo, Paysafe, Just Eat Takeaway and Take payments. Our software platform and APIs enable our partners to offer flexible financing products, in their desired branding, to their merchant base. With YouLend's AI-driven credit risk assessment solutions, more merchants and SMEs than ever can receive fast, flexible and affordable funding. We operate in 9+ geographies across the UK, EU and the US. We believe that the future of financial services will be delivered by customer-oriented tech companies that embed financing in their customer journeys, and we are building the solutions that will power that future.

The Role

We are on the lookout for a Collections Support Administrator, you will play a key role in managing our group inbox, ensuring all tasks are completed and communications are addressed within the 24-hour turnaround. You will handle operational queries from key partners, ensuring service level agreements (SLAs) are met. The role also involves handling insolvency and debt management correspondence via email and post, as well as issuing weekly letters and performing default audit checks.

Key Responsibilities
• Monitor and Manage Group Inbox: Oversee the inbox, ensuring all queries and requests are handled within a 24-hour SLA turnaround.

• Third-Party Platform Queries: Respond to and resolve queries from external platforms in a timely and professional manner.

• Audits: Perform weekly audits to ensure accounts are prepared for the department process, maintaining accurate data and documentation.

• Management of postal platform: Issue weekly letters to merchants, ensuring all communication adheres to company policies and compliance standards.

• Administrative Support: Provide administrative support to the Collections & Recoveries team, assisting with tasks such as organizing documentation, preparing reports, and processing customer information.

• Cross-Functional Collaboration: Work closely with internal teams (e.g. customer service) to ensure smooth and efficient collections processes, escalating issues as necessary.

• Inbound Call Collections: Handle inbound calls from customers regarding account queries and payment support, aiming to resolve issues and facilitate timely payments.

You'll need the following to succeed in this role

• High attention to detail - ability to spot errors and inconsistencies quickly and accurately.

• Strong organisational skills - able to manage multiple workflows and prioritise tasks under pressure.

• Communication skills - both written and verbal.

• Fast-paced work ethic - able to meet tight deadlines while maintaining accuracy.

• Proficiency in Microsoft Office (especially Outlook, Excel, and Word).

• Able to work independently and within a team.

• Comfortable working within strict SLA and compliance frameworks.

Preferred Candidates

• Knowledge of HubSpot, Microsoft Suite and Slack

Why join YouLend?

• Award-Winning Workplace: YouLend has been recognised as one of the "Best Places to Work 2025" by the Sunday Times for being a supportive, diverse, and rewarding workplace.

• Award-Winning Fintech: YouLend has been recognised as a "Top 250 Fintech Worldwide" company by CNBC.

We offer comprehensive benefits package that includes:

• Stock Options

• Private Medical insurance via Vitality

• EAP with Health Assured

• Enhanced Maternity and Paternity Leave

• Modern and sophisticated office space in Central London

• Free Gym in office building in Holborn

• Subsidised Lunch via Feedr

• Deliveroo Allowance if working late in office

• Monthly in office Masseuse

• Team and Company Socials

• Football Power League / Padel club / Boardgame Club

At YouLend, we champion diversity and embrace equal opportunity employment practices. Our hiring, transfer, and promotion decisions are exclusively based on qualifications, merit, and business requirements, free from any discrimination based on race, gender, age, disability, religion, nationality, or any other protected basis under applicable law.