Collections Executive

About Us

YouLend is the preferred global embedded financing platform for many of the world's leading e-commerce sites, tech companies and payment services providers such as Amazon, eBay, Shopify, Mollie, Dojo, Paysafe, Just Eat Takeaway and Takepayments. Our software platform and APIs enable our partners to offer flexible financing products, in their desired branding, to their merchant base. With YouLend's AI-driven credit risk assessment solutions, more merchants and SMEs than ever can receive fast, flexible and affordable funding. We operate in 9+ geographies across the UK, EU and the US.

We believe that the future of financial services will be delivered by customer-oriented tech companies that embed financing in their customer journeys, and we are building the solutions that will power that future.

To meet the growing demand for our technology and services, we are now seeking a Collections Executive to join our collections & recoveries department. You will be responsible for promoting and sustaining a constructive, supportive and professional working relationship with all merchants and colleagues.

• Collections and recoveries understanding (customer contact strategy awareness)
• Dealing with a high volume of tasks with accuracy and competency
• To provide a first-class service relating to the resolution of any non/under-paying merchant

• Handling inbound and outbound telephone calls, create ad hoc letter and email content with high levels of care, awareness and accuracy
• Build positive relationships with our merchants to validate their circumstances and resolve with a positive outcome for both YouLend and the merchant
• Negotiate, implement and execute positive solutions with the Merchants circumstances in mind, while balancing the best interests of the business
• Strong communication skills, accuracy and confidence
• The ability to deal with a variety of challenges, innovate and think on your feet
• Business acumen, entrepreneurial spirit with real enthusiasm for helping SMEs. Experience within the finance industry is advantageous
• Data input, accurately inputting data across multiple systems

• At least one year's experience within Credit Control/Collections/Debt Recovery environment.

• Experience dealing in high volume workload environment

• Be highly reliable, organised and adaptable
• HubSpot proficiency
• Dealing with high volume workload
• Insolvency knowledge is desirable
• Legal escalation understanding
• Have excellent attention to detail and confidence working with data
• Entrepreneurial mindset, with strong work ethic and can do attitude

• YouLend is very much team orientated - being a team player is needed

Why join YouLend?

• Award-Winning Workplace:YouLend has been recognised as one of the "Best Places to Work 2024 and 2025" by the Sunday Times for being a supportive, diverse, and rewarding workplace.
• Award-Winning Fintech: YouLend has been recognised as a "Top 250 Fintech Worldwide" company by CNBC.

We offer comprehensive benefits package that includes:

• Stock Options
• Private Medical insurance via Vitality
• EAP with Health Assured
• Enhanced Maternity and Paternity Leave
• Modern and sophisticated office space in Central London
• Free Gym in office building in Holborn
• Subsidised Lunch via Feedr
• Cycle to work scheme
• Deliveroo Allowance if working late in office
• Monthly in office Masseuse
• Team and Company Socials
• Football Power League / Squash Club

At YouLend, we champion diversity and embrace equal opportunity employment practices. Our hiring, transfer, and promotion decisions are exclusively based on qualifications, merit, and business requirements, free from any discrimination based on race, gender, age, disability, religion, nationality, or any other protected basis under applicable law.