Collections Analyst

Job Title

What does a successful Collections Analyst do?

A successful Collections Analyst at AIBMS will expertly manage timely collections, accurate sales ledger maintenance, and compliant cash application that supports business performance goals. You'll balance strong attention to detail with proactive client engagement to resolve disputes and reduce credit risk. You thrive in a collaborative FinTech environment and help clients focus on life while we simplify their financial operations.

What you will do:

• Manage accounts receivable activities, including invoice processing and sales ledger maintenance
• Contact customers in arrears and prioritize recovery of aged outstanding balances
• Negotiate payment plans and follow-up on overdue payments to meet collection performance objectives
• Document all collection activities and communications in the collections system or database
• Liaise with third party collection agencies and internal stakeholders to coordinate recovery efforts
• Investigate and resolve billing discrepancies, disputes, and payment allocation issues
• Monitor portfolio health, generate aging reports, and elevate high risk accounts
• Support process improvements to reduce days sales outstanding and minimize credit exposure

What you will need to have:

• Proven accounts receivable and collections expertise with strong commercial acumen
• Experience with ERP systems such as SAP and with collections or CRM databases
• Advanced Excel proficiency (pivot tables, lookup functions, data analysis)
• Strong analytical decision making and problem solving capabilities
• Excellent communication and negotiation skills with the ability to manage difficult client situations

What would be great to have:

• Experience with reporting and visualization tools (for example, Power BI)
• Background in payments, merchant services, or financial operations within FinTech
• Track record of meeting or exceeding collection performance targets
• Multilingual abilities or experience working with international client portfolios

Our commitment to Diversity and Inclusion:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law.