Collections Advisor

Are you passionate about delivering exceptional customer service? Cargiant, London's largest used car dealership, is seeking a proactive and customer-focused Collections Advisor to join our dynamic Customer Service team. You'll be the key touchpoint in the final stages of our customer journey - ensuring a seamless, professional, and memorable experience during vehicle collection.

We're looking for individuals with a positive attitude, a can-do mindset, and the ability to deliver excellence under pressure.

• Greet and engage with customers professionally at the handover/transaction stage.

• Deliver outstanding customer service to meet and exceed satisfaction targets.

• Ensure vehicles are ready for collection and coordinate customer bookings.

• Process different forms of payment.

• Manage and hand over all vehicle documentation and collect part-exchange details.

• Liaise with the workshop, admin, and customer service management to support efficient same-day collections and handle late collections.

• Handle warranty enquiries with confidence and professionalism.

• Guide customers to key collection points and ensure their journey ends on a high note.

• Follow all company scripts, procedures, and compliance standards, including FCA and anti-money laundering regulations.

• Strong communication and interpersonal skills

• Administrative accuracy and attention to detail

• Confident, energetic, and customer-first mindset

• Ability to remain calm and professional under pressure

• Competent computer literacy

• Full, clean UK driving licence

• Prior experience in customer service

• Experience in the motor retail industry