Colleague Experience Administrator

Job title: Colleague Experience Administrator
Job Category: Human Resources
Hours per week: 37
Location: Civic Campus, Euclid Street, Swindon, SN1 2JG, Swindon Borough Council
Pay: £16.62 per hour 2-3 days in the office

• Wednesday is a mandatory day onsite
• Purpose: Provide administrative and transactional HR support across the entire employee lifecycle, including Learning & Development, HR Administration, and Resourcing.

Ensure accurate data processing and timely responses to queries in line with policy and legislation.

Key responsibilities and accountabilities:

• Develop a wide understanding of the HR & OD Function and the end-to-end colleague journey, including policies, terms and conditions, practices and procedures.
• Deliver accurate and timely HR administration across all colleague lifecycle processes.
• Ensure all query responses and processing meet legislation, policy, procedure and SLA requirements.
• Process, maintain and store data and records, ensuring data integrity and GDPR compliance.
• Assist with recruitment and onboarding administration.
• Triage and risk assess queries, signposting and escalating where required.
• Contribute to continuous improvement initiatives within HR processes including developing FAQs on all areas allowing for consistency of advice.
• Feed ideas, observations and suggestions for improvements when they become apparent.
• Work with other areas across the HR & OD function and the wider Council to deliver organisational objectives.
• Share expertise and skills with others in the team.
• Supplementary: Support with any ad hoc projects as required by the business.

Professional HR colleagues, colleagues and managers across the organisation.

Decision making: Be confident in giving accurate and timely responses on a range of HR queries.

Works within established policies and procedures.

Escalates complex issues to the Colleague Experience Lead.

Manage a varied workload and demonstrate an ability to prioritise and meet regular deadlines.

Knowledge and Experience:

• Experience in HR administration or similar support role.
• Understanding of HR policies, procedures, and employment legislation.
• Proficiency in HR systems and Microsoft Office applications.
• Strong attention to detail.
• Good communicator and able to build and develop relationships with internal and external customers.
• Able to work constructively as part of a team, understanding and supporting others.
• Able to handle sensitive information and maintain confidentiality.
• Quick learner able to easily adapt to changing processes.