Coffee House / Retail Supervisor

Posted 3 days 6 hours ago by Elior Uk

Permanent
Full Time
Retail & Consumer Products Jobs
London, United Kingdom
Job Description
Elior at work - Workdays Made Better with Great Food

A great workday starts with great food, and we know food at work should be more than just a sandwich at your desk. That's why we bring exciting, fresh, and flexible catering to workplaces across the UK. Whether it's a quick grab-and-go snack or a hearty lunch, with tech-powered ordering and diverse menus, we keep teams happy, energised, and ready to take on the day.

What you'll be doing

As a Retail Supervisor, you will oversee daily operations, support your team, and ensure excellent customer service and smooth running of the Food Hall / Coffee House / Retail areas.

  • Lead, motivate, and support the front-of-house team to deliver exceptional customer service
  • Prepare high-quality coffee and beverages to a consistent standard
  • Train and mentor team members in barista skills and service excellence
  • Oversee daily operations, including opening and closing procedures
  • Ensure cleanliness, hygiene, and health & safety standards are maintained
  • Manage stock levels, orders, and wastage control
  • Handle customer feedback and resolve issues professionally

Working Pattern: Monday to Friday, flexible working hours with shifts scheduled between 7am and 5pm, based on an 8 hour working day

What can you bring?
  • Proven experience as a barista, with strong coffee knowledge and latte art skills
  • Ability to manage and motivate a team
  • Previous supervisory or team leader experience in a busy environment preferred
  • Strong communication and leadership skills
  • Ability to work efficiently under pressure
  • Flexible approach to working hours
Brilliant Work Deserves Brilliant Perks!
  • Free, tasty meals - Enjoy tasty, nutritious food on us while you work!
  • Flexible working - including part time roles, because life doesn't run on a 9 5 schedule.
  • Plenty of Time to Unwind - 28 days of holiday, and after two years, enjoy even more with 31 days.
  • Leave for life's important moments - whether family, personal or unexpected.
  • Give back time - paid volunteering days for the causes you care about.
  • Room to grow - career development and learning opportunities for all stages of your career.
  • Financial security - pension schemes and life assurance.
  • Exclusive discounts - save on entertainment, leisure, and even travel!

Need any support or adjustments during the application process? Just let us know - we're happy to help!