Coffee Equipment & Service Lead

Löfbergs is seeking a passionate and proactive Coffee Equipment & Service Specialist who is enthusiastic about coffee and the machines behind every great cup. In this role, you will take ownership of service operations across key accounts and subcontractors, ensuring our customers receive reliable, high-quality support. Acting as the central point of contact, you will combine your interest in coffee equipment with strong coordination skills to manage service requests, support technical improvements, and help deliver an exceptional coffee experience across every site.

What You'll Do

• Coordinate and manage subcontractors performing coffee machine servicing, repairs, and installations.
• Act as the first point of contact for service-related calls and emails, accurately logging service requests and enquiries.
• Track, follow up, and resolve service cases to ensure timely completion and customer satisfaction.
• Maintain regular communication with key accounts, site managers, and service partners to ensure smooth operations and an excellent customer experience.
• Plan, track, and update service schedules, ensuring all visits and maintenance tasks are completed on time.
• Review and challenge the quality, cost, and effectiveness of contractors' work to ensure high standards.
• Identify, report, and elevate service issues, trends, or risks.
• Produce weekly service performance reports and support the end-to-end service invoicing process, including checking, approving and querying invoices with subcontractors and internal teams.
• Conduct onsite visits to audit service quality, build relationships, and support account managers.
• Propose, cost, and prepare quotes for new equipment and installations.
• Work closely with equipment suppliers to stay updated on new models, parts, maintenance requirements, and technical upgrades.
• Support internal teams with technical information, service insights, and customer feedback.

What You'll Bring

• Experience in service coordination, field operations, facilities management, or technical customer service.
• Strong organisational skills with the ability to manage multiple contractors, service logs, schedules, and priorities.
• Confident communicator capable of handling inbound service calls and building strong relationships with customers, subcontractors, and suppliers.
• Ability to review, challenge, and improve contractor performance based on data, service logs, and site observations.
• Comfortable visiting customer sites and representing Löfbergs professionally.
• Commercial awareness, including supporting invoicing processes and preparing quotes and equipment proposals.
• A proactive, problem solving mindset with strong attention to detail and follow-through.