CMS Telephony Caseworker - Support Families by Phone

A public service department in Birkenhead is seeking a Child Maintenance Service Telephony Caseworker. This role involves delivering excellent customer service through high volumes of telephone contact, managing sensitive conversations, and providing support to parents across the UK. The ideal candidate will have strong communication skills, empathy, and the ability to work in a fast-paced environment. This position is permanent and supports an inclusive workplace.