Cluster Reservations Agent

Who are we?

Aimbridge Hospitality EMEA are a division of the global Aimbridge Hospitality brand. We're passionate about connecting great people to great experiences in exciting destinations, working with brands such as Hilton, IHG, Accor, Marriott and everything in between. From the rich diversity of our people and locations to our "people first" approach to business, the Aimbridge experience is like no other.

What is it in it for you?

As part of the Aimbridge team, you will have access to industry leading benefits that include:

• Industry leading training and leadership development opportunities
• Hotel discounts portfolio wide - Staff rates and up to 50% discount on food & beverage and spa
• 24/7 access to our employee assistance programme
• Uncapped incentives to reward you for your contributions

A day in the life of

As our Cluster Reservations Agent, you'll be responsible for overseeing the reservations process from start to finish for our guests across the 3 hotels. With a bedroom stock of over 1000 rooms, you'll work to ensure that guests have a seamless experience when booking their accommodations and that all reservations are accurate and up to date.

This includes managing reservation systems, communicating with guests and other departments within the hotel, and ensuring that all reservations are properly documented. You'll be responsible for managing room inventory and rates, as well as overseeing the work of reservation agents and other staff members.

What do we need from you?

• Extensive experience in creating and implementing strategies that drive success.
• Excellent communication skills to effectively interact with stakeholders, team members, and customers, and to present complex information in a clear and concise manner.
• Analytical and problem solving skills to identify issues and implement solutions; use data to make informed decisions.
• Attention to detail to review reservations and ensure they are accurate and up to date, identify and resolve any issues that may arise, and analyze complex data.
• Industry experience to understand the specific challenges and opportunities within the hotel sector and develop strategies to drive success; deep understanding of industry regulations and compliance requirements.

Most importantly, to be successful in this role, you will be passionate about providing an exceptional guest experience and living through our brand standards.