Club Manager

Steeped in history and situated in the heart of Belgravia, The Pembroke stands apart as a unique club for Londoners. From the spirit of our members to the splendour of our events, we are a home for eclectic and excellent living. A place to eat, drink, dance and meet, The Pembroke opens its doors to those who wish to fill their world with the finest experiences, from cocktails to culture, billiards to business.

The Management team is responsible for the day-to-day running of the operations in the club, and spans across Food, Beverage, Events, Kitchen and Back of House operations.

ROLE OVERVIEW

The Club Manager will be responsible for overseeing the day-to-day operations of the club. The role requires an experienced, dynamic, and forward thinking leader who excels in creating an exceptional environment for members, staff and guests. To ensure the club's continued growth, uphold its high standards and cultivate an exclusive, welcoming atmosphere that exceeds the expectations of its members. The role also demands strong leadership, strategic thinking, and a deep understanding of luxury service and hospitality within a members' club setting.

RESPONSIBILITIES

• Recruit, train, and retain high quality staff members.
• Be present, visible and contactable in the operation as the main focus of daily work.
• Implement performance management systems and foster a culture of continuous improvement.
• Manage staff rotas, ensuring adequate cover and efficient operations at all times.
• Ensure high standards of cleanliness, maintenance, and functionality. Maintaining health and safety standards, including regulatory compliance (H&S, fire safety, etc.).
• Monitor financial performance, including revenue, expenses, and profitability, implement strategies to increase revenue while maintaining cost effectiveness.
• Handle member inquiries, feedback, and complaints in a timely and professional manner.
• Collaborate with the marketing team to develop strategies to increase club visibility and attract new members.

REQUIREMENTS

• Minimum of 5-7 years of senior management experience in hospitality, luxury service, or a high end members' club environment.
• Proven ability to lead a team, manage a large scale operation and work under pressure while maintaining exceptional standards.
• Strong understanding of financial reporting, budgeting and cost control in a luxury or high end service setting.
• Excellent interpersonal, communication and negotiation skills, with the ability to interact with high net worth individuals.
• Deep understanding of the needs and expectations of exclusive clientele, with a passion for delivering outstanding service.
• Ability to thrive in a fast paced and dynamic environment while maintaining a calm and composed demeanour.
• Strong understanding of London's social and cultural landscape, as well as global trends in luxury hospitality.
• Discreet, professional and highly personable. With strong problem solving skills and the ability to handle difficult situations with grace.
• A high level of integrity and discretion, particularly when dealing with confidential matters.
• A passion for luxury hospitality and an innate sense of service excellence.

WHAT WE OFFER

• Best in class salary
• Family meal on shift
• Industry leading Learning & Development opportunities
• Pension scheme - including employer contributions.
• Annual staff award ceremony and party
• More benefits to be set up as we open

Compensation: To be discussed